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Troubleshooting When Running in the My Computer Security Zone

Do You Have the Current Versions of the Manta Presentation Software and the Sun Java Runtime?

The Manta training may not run if you have either an old version of the Manta presentation software or an old version of the Sun Java Runtime. If you have problems running the Manta courseware, you should first confirm that you have current versions of both. Go to www.mantatech.com/manta/update.html to download an installation program for the current version of the Manta presentation software. Go to www.java.com to install the current version of the Sun Java Runtime. Both updates are free.

Be aware that installing the current version of the Manta presentation software is an option only if you purchased your training after March 7th, 2003. If you purchased your training prior to this date, you must purchase an upgrade to the current version of the products from your original order. Contact a Manta sales representative for pricing.

Is Your Browser Properly Configured to Run the Manta Courseware?

Internet Explorer supports a variety of settings that affect how — and even whether — Manta courses will be displayed. If you receive an error message or notice unusual behavior, check the Internet Explorer settings described below to confirm that they are set as required. To view these settings, open an Internet Explorer window, select the Tools pull-down menu, then select Internet Options...

There are multiple tabs available from the Internet Options window. We will describe only those tabs that include settings that affect the display of Manta courses.

The General Tab

There is one setting on the General Tab that affects the Manta courseware. This setting is accessed by selecting the Settings button under Tabs. The When a pop-up is encountered setting should be set to anything other than Always open pop-ups in a new tab.

The Advanced Tab

There is one setting under the Advanced tab that affects the Manta courseware. The following setting under the heading Security must be checked:

Do You Have a Third-Party Pop-Up Blocker Running?

A pop-up is a browser window that is opened by a Web page. Frequently, pop-ups are used to display advertisements and are not generally part of the functionality of a Web site. These are often displayed by spyware or adware. However, many Web applications (including the Manta courseware) use pop-ups for legitimate purposes. Because pop-up advertisements have become so common and are general annoying, pop-up blockers (software that prevents pop-ups from being displayed) have become popular. As discussed above, Internet Explorer now includes a pop-up blocking feature. Listed below are some other popular pop-up blockers:

Many people don't know that they have other pop-up blockers on their computer, because this functionality is often included anonymously with programs and Internet Explorer add-ons. For example, all of the following include pop-up blockers:

The problem is that many pop-up blockers (such as the pop-up blocker built into Internet Explorer) cannot always distinguish between pop-up advertisements and user-requested pop-ups and will therefore block user-requested pop-ups as well as pop-up advertisements.

If the Manta software can detect that you have a pop-up blocker running, you will receive a message indicating this when the main training window fails to display. Some pop-up lockers, however, cannot be detected, in which case you will simply never receive the window in which the training is presented. In either case, you should perform the following two steps:

  1. Confirm that you indeed have a pop-up blocker by running these Pop-up tests. (This analyzer has multiple tests.)
  2. Once you’ve confirmed that you have a pop-up blocker, you need to either disable it completely or disable it for the site http://www.mantanow.net. Keep in mind that your pop-up blocker could be part of a browser toolbar (such as Google Toolbar, Yahoo toolbar, etc), part of your browser itself, part of a virus protection or security suite on your system, or a standalone program. Also keep in mind that you may have multiple pop-up blockers running.
There are over 100 pop-up blocking software packages, so it is next to impossible to document the procedure for disabling each one and/or indicating how to set the pop-up blocker to accept pop-ups from a particular site. You need to determine which pop-up blocker(s) you have running and consult the documentation or help facility for that software.



© 2007 Manta Technologies Inc.