We want you to be happy with your Manta purchase. Our return policy depends on the type of product you ordered.
MantaNow Courses
Just let us know within 15 days of your purchase and we will terminate the online license. We will give you a full refund minus, at Manta's discretion, any bank charges for credit card purchases and refunds.
Student Reference Guides
If, after reviewing your order, you are not satisfied for any reason, you may return the products within 15 calendar days after delivery for a full refund minus, at Manta's discretion, our original delivery costs and any bank charges for credit card purchases and refunds.
When returning products, be sure to ship everything back in a traceable way (UPS, Airborne Express, etc.). For you to get any credit, your shipment must arrive at Manta within 21 calendar days of the original purchase. No exceptions. Also, be sure to return everything. For example, you cannot keep a Student Reference Guide without purchasing the corresponding series. In addition, the original packing list (or a copy) will help us apply the credit to the right customer.
Seminars
Unfortunately, due to fact that taking a seminar is a one-time, irrevokable event, we cannot offer an unconditional, 15-day money-back guarantee as we do with our traditional course offerings. All seminar sales are final.
If you are not satified with a seminar in any way, please contact us immediately to discuss the problem. We may be able to work with you and the seminar instructor to come to an equitible settlement.
Ways to minimize problems
If you are not sure whether you will like Manta's training approach, be sure to view a sample session. Because the sample sessions use the actual Manta software, your ability to view a session verifies that all Manta courses will run successfully on your PC.
If you are interested in a particular topic, check the course or seminar description. Every product description includes the course objectives, recommended audience, and prerequisites.
For courses in the IBM i Training Library, we guarantee that the course teaches the skills listed in the catalog. In fact, built into our course development procedure is a quality assurance check to verify that every objective is not only covered in detail, but also is sufficiently tested in the corresponding Competency Exam. If you like the sample session and the catalog description matches your training requirements, you should be pretty confident that the course will meet your needs. If you are considering multiple courses, such as a combination pack or the entire library, there is one more step you can take to minimize your risk. Rather than buying everything at once, buy a single course or take a course online. If you later upgrade to a larger product (like a Combination Pack or the entire library) that contains what you have already purchased, we will prorate the amount of your license that has been used and apply 100% of the remainder to the new purchase.